Refund policy
Thank you for shopping at FineWear Shop.
We want you to be fully satisfied with your purchase. This Return & Refund Policy explains how returns and refunds are handled for our customers.
For any questions, contact us at:
📧 Manager@finewearllc.shop
📞 +1 (505) 535-0993
1. Return Eligibility
We accept returns under the following conditions:
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Item must be returned within 30 days of delivery.
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Item must be unused, unwashed, unaltered, and in its original packaging.
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All tags and labels must still be attached.
Non-returnable items:
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Final sale or clearance items
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Underwear, swimwear, or hygiene-sensitive products
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Customized or personalized items
2. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item:
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Contact us within 3 days of delivery
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Provide order number and clear photos of the issue
We will arrange:
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Replacement, or
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Refund, depending on your preference
3. Refund Process
Once we receive and inspect your returned item:
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We will notify you by email
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If approved, your refund will be processed within 5–10 business days
Refunds are issued to your original payment method.
Note:
Shipping fees (if any) are non-refundable.
4. Return Shipping Costs
The customer is responsible for return shipping costs unless:
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The item arrived damaged
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Incorrect product was delivered
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A manufacturing defect is confirmed
In these cases, FineWear Shop will cover the shipping cost.
5. Exchanges
We offer exchanges for:
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Size issues
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Color issues
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Defective items
Exchanges depend on product availability.
If the desired item is unavailable, we will issue a refund instead.
6. Order Cancellation
Orders can be canceled within 12 hours of placing the order.
Once processing starts, cancellation may not be possible.
For cancellation requests, email: Manager@finewearllc.shop
7. Lost or Missing Packages
FineWear Shop is not responsible for:
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Incorrect shipping addresses provided by customers
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Packages marked as “Delivered” by the carrier
But we will assist you in filing a claim with the shipping carrier.
8. Contact Us
For returns, refunds, or other questions:
📧 Manager@finewearllc.shop
📞 +1 (505) 535-0993